Refunds and Returns Policy

Last Updated: 28 February 2026

1. Overview

At Groot Intimis Farm, we take pride in the quality of our olives and olive products. If you are not satisfied with your purchase, we will assess return and refund requests in accordance with the Consumer Protection Act 68 of 2008.

2. Defective or Damaged Products

If a product is:

• Defective

• Damaged

• Expired

• Not fit for its intended purpose

You may return it within 6 months of purchase, provided you have proof of purchase.

In such cases, we will, at your choice:

• Repair the product (where applicable),

• Replace the product, or

• Refund the purchase price.

3. Incorrect Products

If you receive the wrong product, please notify us within 7 days of purchase. We will arrange replacement or refund once the product is returned.

4. Perishable Goods

As our products are food items:

• Returns will only be accepted if the product is defective, spoiled, contaminated, or incorrectly supplied.

• We may request the product (or remaining portion) to assess the issue.

• Products that have been consumed substantially may not qualify unless a quality defect is evident.

5. Change of Mind

We are not obligated to provide refunds or exchanges for:

• Change of mind

• Incorrect quantity purchased

• Personal taste preferences

However, exchanges may be considered at our discretion within [7–14 days], provided:

• The product is unopened and unused

• It is in original packaging

• Proof of purchase is provided

6. Refund Method

Refunds will be processed using the original method of payment where possible.

Please allow up to [7–10 business days] for processing, depending on your payment provider.

7. Proof of Purchase

All returns and refunds require valid proof of purchase (receipt or invoice).

8. Contact Us

For returns or refund queries, please contact:

Groot Intimis Farm
Groot Intimis (Pty) Ltd
25 Old Sir Lowry's Pass Road, Sir Lowry's Pass
[email protected]