Shipping Policy

Last Updated: 28 February 2026

1. Order Processing

2. Shipping Methods

We use third-party courier services to deliver orders within South Africa. Available shipping options and estimated delivery times will be communicated at the time of order.

Typical delivery times:

Delivery times are estimates and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated based on:

Shipping costs will be confirmed before order finalisation.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If a parcel is returned due to incorrect address details, additional shipping fees may apply.

5. Risk and Responsibility

Risk in the goods passes to the customer upon delivery.

If goods are visibly damaged upon delivery:

6. Lost or Delayed Shipments

While we work with reputable courier partners, we are not liable for delays caused by:

If a parcel is confirmed lost by the courier, we will arrange replacement or refund once the claim process is completed.

7. Delivery Limitations

We currently ship within South Africa only.

We reserve the right to decline delivery to remote or high-risk areas where courier service is unavailable.

8. Contact

For shipping queries, please contact:

Groot Intimis Farm
Groot Intimis (Pty) Ltd
25 Old Sir Lowry's Pass Road, Sir Lowry's Pass
[email protected]