Shipping Policy
Last Updated: 28 February 2026
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
During peak periods (e.g. harvest season or holidays), processing times may be slightly longer.
2. Shipping Methods
We use third-party courier services to deliver orders within South Africa. Available shipping options and estimated delivery times will be communicated at the time of order.
Typical delivery times:
Major centres: [2–5 business days]
Outlying areas: [3–7 business days]
Delivery times are estimates and are not guaranteed.
3. Shipping Costs
Shipping fees are calculated based on:
Delivery location
Parcel size and weight
Courier rates
Shipping costs will be confirmed before order finalisation.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If a parcel is returned due to incorrect address details, additional shipping fees may apply.
5. Risk and Responsibility
Risk in the goods passes to the customer upon delivery.
If goods are visibly damaged upon delivery:
Please note the damage with the courier before signing.
Notify us within 48 hours.
Provide photographs of the damaged parcel and product.
We will assess the claim and arrange replacement where appropriate.
6. Lost or Delayed Shipments
While we work with reputable courier partners, we are not liable for delays caused by:
Courier operational issues
Weather conditions
Industrial action
Events beyond our control
If a parcel is confirmed lost by the courier, we will arrange replacement or refund once the claim process is completed.
7. Delivery Limitations
We currently ship within South Africa only.
We reserve the right to decline delivery to remote or high-risk areas where courier service is unavailable.
8. Contact
For shipping queries, please contact:
Groot Intimis Farm
Groot Intimis (Pty) Ltd
25 Old Sir Lowry's Pass Road, Sir Lowry's Pass
[email protected]